Returns and Exchanges Policy

Last Updated: 2025-01-22

Thank you for shopping with InnoVirtuoso at shop.innovirtuoso.com. We want you to be satisfied with your purchase. If you are not entirely satisfied, we’re here to help with our returns and exchanges process.

1. Eligibility for Returns

  1. Time Frame
    • Items can be returned within 30 days of delivery. After this period, we cannot offer a refund or exchange.
  2. Condition of Items
    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
    • Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error, may not be eligible for a full refund.
  3. Proof of Purchase
    • A valid order confirmation, receipt, or proof of purchase is required to process any return or exchange.

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards or store credits.
  • Downloadable software or digital products.
  • Customized or personalized items (unless defective).
  • Clearance or final sale items (unless defective).

3. Return Process

  1. Initiate Return
    • Contact our support team at info@innovirtuoso.com with your order number and reason for return.
    • Our team will review your request and provide further instructions if your return is approved.
  2. Packaging & Shipping
    • Securely pack the item(s) in the original packaging (if possible) and include any accessories, manuals, and documentation.
    • We recommend using a trackable shipping method and purchasing shipping insurance for items of high value.
  3. Return Shipping Costs
    • You will be responsible for paying your own return shipping costs unless the return is due to our error (e.g., defective product, wrong item shipped).
    • Original shipping costs are non-refundable.
  4. Inspection & Refund
    • Once we receive and inspect the returned item(s), we will notify you via email about the approval or rejection of your return.
    • If approved, your refund will be processed to the original payment method within [X] business days.
    • Please note that it may take additional time for your bank or credit card company to process and post the refund.

4. Exchanges

  1. Defective or Damaged Items
    • If you received an item that is defective or damaged, please contact us immediately. We will arrange for an exchange at our expense or offer a refund, depending on product availability.
    • Proof of damage or defect (e.g., clear photos, detailed description) may be required before we process the exchange or refund.
  2. Wrong Size or Variation
    • If you need to exchange an item for a different size, color, or model, please initiate a return as described above and place a new order for the replacement item. We do not guarantee availability of all styles, sizes, or colors at any given time.

5. Refund Processing Time

  • Once your return is received and inspected, we typically process refunds within 30 business days.
  • You will receive a confirmation email when your refund is processed.
  • The timing of the credit appearing on your account depends on your payment provider’s policies.

6. Cancellations & Order Changes

  • Orders can be cancelled or modified before they ship out.
  • If your order has already shipped, you may need to follow our return process.
  • We reserve the right to refuse cancellations in cases where the product has been specially ordered, customized, or personalized.

7. International Returns

  • If you are shipping an item internationally for a return or exchange, you are responsible for ensuring that the package is securely packed, declared, and labeled correctly.
  • We are not responsible for any customs fees, duties, or taxes associated with returning items to us.
  • The original shipping fees for international orders are non-refundable, except in cases of our error.

8. Contact Us

If you have any questions regarding our Returns and Exchanges Policy, please contact us at:

InnoVirtuoso
shop.innovirtuoso.com
Email: info@innovirtuoso.com

We appreciate your business and strive to provide you with the best experience. Thank you for shopping at InnoVirtuoso.