Frequently Asked Questions
Orders & Shipping
Q: How can I track my order? A: Email info@innovirtuoso.com with your order number, full name, and purchase date.
Q: What are your shipping times? A: US: 3-5 business days International: 7-14 business days Processing: 2-3 business days
Q: Do you offer free shipping? A: Yes, on orders over $50.
Products & Quality
Q: What products do you offer? A: We specialize in tech-inspired t-shirts, mugs, and phone cases.
Q: What’s your quality guarantee? A: 30-day money-back guarantee, free size exchanges, and quality inspection before shipping.
Q: Are your products eco-friendly? A: Yes, we use sustainable materials and eco-friendly printing processes.
Returns & Support
Q: How do I return an item? A: Email info@innovirtuoso.com within 30 days of purchase for return instructions.
Q: What’s your customer service availability? A: 24/7 email support with responses within 24 hours.
Special Offers
Q: Do you offer bulk discounts? A: Yes, 20% off when buying 2+ items.
Q: Do you have a loyalty program? A: Yes, earn $10 credit on your first purchase.
Technical Details
Q: What payment methods do you accept? A: All major credit cards and buy-now-pay-later options.
Q: Are your prints safe? A: Yes, we use non-toxic, eco-friendly inks certified for safety.
Contact
Need more help? Email us at info@innovirtuoso.com Response time: Within 24 hours Business hours: 24/7 (EST)