Last Updated: 2025-01-22
Thank you for choosing to shop with InnoVirtuoso at shop.innovirtuoso.com (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.
Please read this Privacy Policy carefully. If you disagree with any aspects of this policy, you may discontinue using our site or services at any time.
1. Information We Collect
- Personal Information
- Account Data: When you create an account, we may collect personal information such as your name, email address, billing address, shipping address, phone number, and payment details.
- Purchase Information: When you make a purchase, we collect transactional data, including product details, purchase amounts, and payment information.
- Automatic Data Collection
- Log Data: Our servers automatically record certain information when you visit the site, including your IP address, browser type, referring/exit pages, and timestamps.
- Cookies: We use cookies and similar tracking technologies to enhance user experience, store user preferences, and track usage patterns. You can configure your browser to reject cookies or alert you before a cookie is placed, but some site features may not function properly if cookies are disabled.
- Non-Personal Information
- We may collect de-identified or aggregated information that cannot be used to identify you personally. This data is used to improve our site, services, and internal analytics.
2. How We Use Your Information
We use the information we collect for a variety of business purposes, including:
- Order Fulfillment & Customer Service
- To process your orders and deliver products to you.
- To respond to your inquiries, provide customer service, or notify you of updates and changes to your orders.
- Account Management
- To create, manage, and maintain your user account.
- To authenticate users and provide secure account access.
- Site Improvement & Personalization
- To analyze site usage and personalize content, product offerings, and recommendations.
- To diagnose potential technical or security issues.
- Marketing & Promotions
- With your consent (where required), to send you newsletters, marketing emails, and promotional messages regarding our products, services, or events.
- You can opt out of marketing communications at any time by following the “Unsubscribe” instructions in our emails or contacting us directly.
- Legal Compliance & Enforcement
- To comply with applicable laws, regulations, and legal processes.
- To protect the rights, property, and safety of InnoVirtuoso, our users, and the public.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data in the following circumstances:
- Service Providers & Partners
- We may share your information with third-party service providers who perform services on our behalf, such as payment processors, shipping companies, website hosting, data analysis, email delivery, or marketing. These providers have access to your data only to the extent necessary to perform their services.
- Business Transactions
- If we undergo a merger, acquisition, or any form of sale of some or all of our assets, your personal information may be transferred. We will notify you if your data becomes subject to a different Privacy Policy.
- Legal Obligations
- We may disclose your information to comply with legal obligations or in response to valid requests by public authorities (e.g., a court order or subpoena).
- We may also disclose your information when we believe it is necessary to protect our rights, prevent fraud, or maintain the safety of our users.
4. Data Retention
We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When we have no ongoing business reason to retain your information, we will either delete or anonymize it.
5. Your Choices & Rights
Depending on your location and applicable laws, you may have certain rights regarding the personal information we hold about you. These rights may include:
- Access & Correction
- Request access to your personal information or ask that we correct or update any information you believe is inaccurate.
- Deletion
- Request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain it for legal or administrative reasons).
- Opt-Out of Marketing
- You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link or contacting us directly.
- Cookie Preferences
- You can change your cookie settings in your browser. If you choose to disable certain cookies, some site functionality may be limited.
If you wish to exercise any of these rights, please contact us using the details provided below.
6. Security
We implement a variety of security measures to help protect your personal information. However, please understand that no data transmission or storage system can be guaranteed to be 100% secure. If you believe that your interaction with us is no longer secure, please contact us immediately.
7. Third-Party Links
Our website may contain links to other websites or third-party services not operated by us. This Privacy Policy does not apply to the practices of those third parties, and we encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13 (or the equivalent minimum age in certain jurisdictions). We do not knowingly collect personal information from children under this age. If you become aware that a child has provided us with personal data, please contact us so that we can take appropriate steps.
9. Changes to This Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make any material changes, we will notify you by posting the updated policy and revising the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, or if you would like to exercise any of your privacy rights, please contact us at:
InnoVirtuoso
shop.innovirtuoso.com
Email: info@innovirtuoso.com
We will do our best to resolve your inquiries in a timely and professional manner.