Last updated: 2025-01-22

Welcome to InnoVirtuoso! These Terms and Conditions (“Terms”) govern your use of our website shop.innovirtuoso.com (“Website”) and our products and services (collectively, the “Services”). By accessing or using any part of the Website or making any purchases, you agree to be bound by these Terms. If you do not agree, please discontinue use of our Website and Services immediately.

1. Acceptance of Terms

By visiting, browsing, or otherwise using this Website, you acknowledge that you have read, understood, and agree to abide by these Terms. We reserve the right to modify these Terms at any time, and will indicate the date of the most recent update at the top of this page. Your continued use of the Website and Services after any changes to these Terms indicates your acceptance of those changes.

2. Eligibility

  1. Age Requirement
    You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our Services or make a purchase. By using the Website, you represent and warrant that you meet this eligibility requirement.
  2. Account Responsibility
    You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information when creating an account. If you suspect any unauthorized use of your account, you must notify us immediately.

3. Orders and Payment

  1. Order Process
    By placing an order through the Website, you are offering to purchase a product subject to these Terms. All orders are subject to availability and confirmation of the order price.
  2. Pricing & Payment
    • All prices are listed in [currency] unless otherwise specified.
    • We reserve the right to change prices at any time without prior notice but will honor the pricing listed at the time of your order.
    • You agree to pay all charges incurred by you or on your behalf through the Website at the price(s) in effect when such charges are incurred, including any shipping and handling fees and taxes.
  3. Payment Methods
    We accept various payment methods through our third-party payment processors. By submitting your payment information, you grant us the right to store and process your information with the third-party payment service, which may be subject to the service’s own terms and conditions.
  4. Order Confirmation
    Upon placing an order, you will receive an email confirmation. This email is only an acknowledgment and does not constitute acceptance of your order. Acceptance of your order will be completed when we send a confirmation email indicating that the items have been shipped.
  5. Cancellations & Modifications
    If you wish to cancel or modify an order, please contact us immediately. We cannot guarantee that we will be able to cancel or modify your order once it has been placed. If the order has already shipped, you may need to follow our return process outlined below.

4. Shipping and Delivery

  1. Shipping Times & Fees
    Estimated shipping times and fees will be provided during the checkout process. These estimates are based on information provided by our shipping partners and are not guaranteed.
  2. Risk of Loss
    All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
  3. International Shipments
    For orders shipped outside of [Home Country], you acknowledge that you are responsible for compliance with all applicable import laws and regulations. Customs duties, VAT, and other fees may apply for international shipments and are your responsibility to pay.

5. Returns and Refunds

  1. Return Policy
    If you are not satisfied with your purchase, you may be eligible to return your items under our return policy, subject to specific conditions and exclusions. Refer to our separate Returns & Refunds Policy for detailed instructions.
  2. Defective or Damaged Items
    If you receive a defective or damaged product, please contact our support team promptly with relevant details and evidence (e.g., photos). We will work with you to ensure you receive a replacement or refund as appropriate.

6. Intellectual Property

  1. Ownership
    All content, materials, trademarks, logos, designs, and other intellectual property displayed on the Website (“Content”) are owned by or licensed to InnoVirtuoso unless otherwise stated. You are prohibited from using such intellectual property without our prior written consent.
  2. License & Use Restrictions
    We grant you a limited, non-exclusive, non-transferable, revocable license to use the Website and its Content for personal, non-commercial purposes only. You agree not to reproduce, modify, distribute, sell, or otherwise exploit the Content for any purpose without express written permission from us.

7. User Conduct

  1. Prohibited Activities
    You agree not to use the Website for any unlawful or prohibited purpose, including but not limited to:
    • Violating any applicable laws or regulations;
    • Transmitting any harmful or disruptive code or content (e.g., viruses, malware);
    • Interfering with or disrupting the security or functionality of the Website;
    • Collecting personal information of other users without their consent;
    • Engaging in fraudulent or misleading activities.
  2. Monitoring & Enforcement
    We reserve the right to investigate any suspected breaches of these Terms and to take any action we deem appropriate, including suspending or terminating your account and cooperating with law enforcement authorities.

8. Disclaimer of Warranties

Your use of the Website and our Services is at your sole risk. The Website, its Content, and any products or services provided are offered on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

9. Limitation of Liability

To the maximum extent permitted by law, InnoVirtuoso and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of or inability to use the Website, even if we have been advised of the possibility of such damages. In no event shall our liability exceed the amount you paid for the specific product or service giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless InnoVirtuoso and its affiliates, officers, employees, and agents from any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or in connection with your breach of these Terms or your use of the Website and Services.

11. Termination

We may terminate or suspend your account and access to the Website at any time, for any reason, without prior notice or liability. Upon termination, your right to use the Website will immediately cease. Any provisions of these Terms that by their nature should survive termination will survive.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Applicable Jurisdiction], without regard to its conflict of law provisions. Any dispute arising out of or related to these Terms or the use of the Website shall be submitted to the exclusive jurisdiction of the courts located in [Applicable Jurisdiction]. You agree to waive any objections to such jurisdiction and venue.

13. Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and InnoVirtuoso regarding the use of the Website and Services, superseding any prior agreements or communications.

15. Contact Us

If you have any questions or concerns about these Terms or the Website, please contact us at:

InnoVirtuoso
shop.innovirtuoso.com
Email: support@innovirtuoso.com

By using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms are provided for informational purposes only and do not constitute legal advice. For specific guidance, consider consulting a qualified attorney in your jurisdiction.